Reference

How 7d7 Handles Your Personal Information

Your account data belongs to you. This policy explains exactly what we collect when you use 7d7, how we store it, and what you can do about it — whether you're depositing via bKash, browsing on mobile, or reaching out to support.

Account Data ProtectionPayment Privacy: bKash, Nagad, RocketYour Right to Access & DeleteCookie ControlsDirect Contact Path
7d7 How 7d7 Handles Your Personal Information
PRIVACY CONTACT PATHS

Reach Us About Your Data

If you want to access, correct, or remove your personal data, our support team handles these requests directly. You can reach us through live chat inside your account, by email, or through the help centre — whichever works on your device right now. We aim to respond to data requests within a reasonable timeframe and will confirm receipt when your request is logged.

Team online

Live Chat

Open your account on mobile or desktop and start a chat. Identify your request as a data or privacy matter so it reaches the right team.

Email Support

Send your data access or deletion request by email with your registered account details. We'll confirm receipt and follow up with next steps.

Help Centre

The help centre has a dedicated privacy section where you can submit a formal data request form and track its status from your account.

DATA HANDLING STANDARDS

How We Protect and Manage Your Information

We apply security measures at every layer of your account — from the moment you log in on your phone to the point a withdrawal clears back to your Nagad or Rocket wallet. Data in transit is encrypted, and access to account records is restricted to authorised personnel only. You can request a copy of your data or ask us to delete your account at any time through the support paths above.

Encryption in Transit All data moving between your device and our servers is encrypted via SSL. This covers login, payment steps, and any personal details you submit through your account.
Cookie Controls We use session and analytics cookies. You can manage cookie preferences through your browser settings at any time without losing access to your account.
Data Retention Policy Transaction records are held for the period required under applicable financial rules. Account data you have not actively used is reviewed and cleared on a scheduled basis.
Access and Correction Rights You have the right to request a copy of the personal data we hold on your account, correct inaccuracies, or ask for deletion. Submit your request through live chat or email.

Common Questions About Your Privacy

Here are the questions we hear most often about how your data is handled on 7d7. If your question isn't covered here, reach out through live chat or email and we'll respond directly.

We collect your name, contact details, and the information needed to verify your account. Payment method references — such as a bKash or Nagad transaction ID — are also recorded when you make a deposit or withdrawal.

We do not sell your personal data. We share information only with payment processors like bKash, Nagad, and Rocket to complete transactions, and with service providers who operate under strict data agreements.

Contact our support team via live chat or email with your registered account details. We'll verify your identity and send you a summary of the data we hold on your account.

Yes. Submit a deletion request through live chat or the help centre. Some transaction records may be retained for the period required by applicable financial regulations before full deletion is completed.

We use session cookies to keep you logged in and analytics cookies to understand how the platform is used on mobile and desktop. You can adjust cookie settings in your browser at any time.

Only transaction references and amounts are stored — never your wallet PIN or full credentials. Payment confirmation data is tied to your account record for dispute resolution and transaction history.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.