Reference

Your Account, Your Boundaries

7d7 puts the controls in your hands — set how much time you spend, take a break when you need one, and reach our support team directly through your phone. Access depends on your local law and eligible regions.

Session ControlsAccount Cooling-OffSupport AccessSpending Awareness
Explore the Lobby Read FAQ
7d7 Your Account, Your Boundaries
ACCOUNT INTEGRITY SIGNALS

How We Run Responsible Play at 7d7

We have built the account layer around transparency — what you spend, how long you play, and how to step back are all visible and actionable from your profile.

Activity History

Your full session and transaction history is available in your account at any time. Review what you have spent and how long each session ran before deciding your next step.

Cooling-Off Periods

Request a short break of a few days or a longer pause of several weeks. During a cooling-off period your account is locked and cannot be reopened early.

No Pressure Prompts

We do not send promotional messages to accounts that have requested a break or flagged a concern. Your cooling-off period is respected across all our communication channels.

Support Without Judgment

Our team handles responsible play requests the same way as any account query — straightforwardly, without requiring you to explain yourself at length.

DIRECT SUPPORT PATHS

Get Help When You Need It

Our support team is reachable through multiple channels while you are logged in. If something feels off with your account or your play patterns, these are the fastest routes to a real response.

Live Chat Open the chat icon from any page while logged in. Describe what you need — a break, an account review, or a spending check — and our team responds directly.
Email Support Send your request to our support address from your registered email. Account cooling-off and longer break requests are handled here with a written record for your reference.
Account Settings The controls section of your account lets you review session history and initiate a cooling-off period yourself, without waiting for a support reply.
7d7 How We Help You Stay in Control

How We Help You Stay in Control

Keeping your play within comfortable limits starts with knowing what tools are available. From your account settings you can review your activity history, set a cooling-off period that locks your account for a chosen stretch, or reach out to our support team to request a longer break. We do not set limits for you — that is your call — but we

make the path to those controls short. Players in Dhaka and across Bangladesh can reach support directly via the contact options in the app or browser, no long forms required. If you ever feel your play is moving beyond what feels comfortable, acting early through your account settings is the most direct step.

Responsible Play Terms Explained

Short definitions for the account and play terms you will come across when managing how you engage with 7d7.

01
What is a cooling-off period?

A cooling-off period is a voluntary account lock you set yourself. Your account becomes inaccessible for the chosen duration and cannot be reopened before it ends.

02
What does session history mean?

Session history is a log of each time you logged in, how long you played, and what you spent. It gives you a factual picture of your activity over time.

03
What is a spending threshold?

A spending threshold is a personal reference point — the amount you decide in advance you are comfortable spending in a given period before you reassess.

04
What does account verification mean in this context?

Account verification confirms your identity before a withdrawal is processed. It typically involves submitting a photo ID and proof of your payment method, such as your bKash or Nagad account details.

05
What is a voluntary break?

A voluntary break is a longer account suspension, usually weeks or months, that you request through support. Unlike a short cooling-off, it is processed by our team and confirmed in writing.

06
What does KYC mean?

KYC stands for Know Your Customer — the identity checks we run to confirm who holds an account. It protects against fraud and is required before withdrawals are approved.

Your Responsible Play Questions Answered

Real questions about how account controls, breaks, and support work at 7d7.

Go to the controls section of your account settings, choose the cooling-off option, and select your preferred duration. The lock applies immediately and cannot be reversed early.

Withdrawal requests submitted before a cooling-off period began are processed normally. New activity, including deposits and play, is blocked for the full duration of the break.

Contact our support team by email or live chat and request a longer voluntary break. We will confirm the duration in writing and apply it to your account within one business day.

No. Accounts under a cooling-off or voluntary break are removed from promotional sends. You will not receive offers or activity prompts during that period.

Your session and transaction history in account settings shows a full breakdown by date. Filter by the current month to see your total deposits and activity for that period.

We encourage you to reach out to a local counselling or mental health service if your play is affecting your wellbeing. Availability of such services depends on your region.
Reference

Responsible Play Bangladesh

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

Related pages

InfoFast bKash RefillInfoFootball League SpecialInfoAbout Us

Related pages

7d7 Bangladesh 7D7 Banking Register 7D7 Glossary FAQ